Our Commitment

We believe shippers deserve a partner who is willing to push the limits of their service offering and guarantee it.

Continuous improvement is part of the culture and seeking methods that will make the customer experience better every day is what we do.

Expedited Receiving

The Hopland Commitment is Dock-to-Stock in 2 business days or less. We understand the urgency and importance of having products available for allocation to orders. This can be the difference between a successful sale and a lost opportunity.

If we are unable to deliver on this promise, we will reduce our receiving fee by 10% for the order.

Inventory Accuracy

The Hopland Commitment is Zero Shrinkage. Using “Best-in-Class” technology and processes, we will maintain an accurate inventory balance and give our customers complete visibility. If we lose your inventory, we will pay you the wholesale value of the inventory. Why risk your inventory with a 3PL that it unwilling to make this promise…it’s your product!

On-time Shipment

The Hopland Commitment is fast order fulfillment and on-time shipping. Your product, along with on-time and accurate delivery is the most impressionable experience associated with your brand. We take responsibility of making a good impression seriously. We can tailor our commitment to meet your expectations. We offer same-day processing or within 24hrs., it is up to you.

If we are unable to process the order on-time we will refund the cost for processing the order.

Order Accuracy

The Hopland Commitment is 100% order accuracy. We believe an accurate order is the most crucial component. If everything along the supply chain happens on-time but the wrong products arrive to your customer, then we have failed.

We have all experienced the frustration with receiving the wrong product and it is our goal to eliminate this.

Our promise is to deliver accurately 100% of the time, and if we do not, we will refund the cost for processing the order and send the correct order at our expense.

Full Visibility

The Hopland Commitment is to provide you with 24/7 access and real-time visibility to your inventory, pending transactions and order statuses. We will give you the peace of mind by offering the visibility you deserve. We are an extension of the companies who trust us with their fulfillment operations, and we truly understand the importance of transparency behind the scenes.